Welcome to the Trail & Tidy FAQ page! Below you'll find answers to some of the most common questions our customers have. If you don't find the answer you're looking for, please feel free to contact us directly.

1. What types of products do you offer?

We specialize in a wide range of outdoor and camping equipment, including tents, backpacks, sleeping bags, camping cookware, hiking gear, and outdoor apparel. Our products are designed to enhance your outdoor adventures and ensure you have everything you need for a comfortable and enjoyable experience.

2. How can I place an order?

Placing an order is easy! Simply browse our product catalog on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. If you have any issues with payment, please contact our support team for assistance.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our Track Order page or directly on the carrier’s website.

5. What is your shipping policy?

We offer free shipping within the USA and Europe. For detailed information on shipping rates, delivery times, and international shipping, please visit our Shipping Information page.

6. How do I return or exchange an item?

If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Please refer to our Store Policy page for detailed instructions on how to initiate a return or exchange.

7. Do you offer international shipping?

Yes, we ship internationally to various destinations. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer. For more information, visit our Shipping Information page.

8. How do I contact customer support?

You can reach our customer support team via email at contact@ttidy.com or by phone at +1 608-866-5097. We're available Monday through Friday, 9 AM to 5 PM EST.

9. What should I do if I receive a damaged or incorrect item?

Please inspect your order upon receipt. If you find any defects, damage, or incorrect items, contact us immediately at contact@ttidy.com. We will work with you to resolve the issue promptly.

10. Can I cancel my order after placing it?

Order cancellations are possible within 24 hours of placing your order. If you wish to cancel, please contact us as soon as possible at contact@ttidy.com. Orders cannot be canceled once they have been processed for shipping.

11. Do you offer gift wrapping?

Yes, we offer gift wrapping for a small additional fee. During checkout, you can select the gift wrapping option and include a personalized message for your gift.

12. How do I create an account?

Creating an account is simple. Click on the "Sign Up" button on our website, fill in your details, and submit the form. Having an account allows you to track orders, save preferences, and access exclusive offers.

13. What if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.

14. Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact our sales team at contact@ttidy.com with your order details to receive a customized quote.

15. Are your products covered by a warranty?

Yes, most of our products come with a one-year warranty against manufacturing defects. Please refer to the product description for specific warranty details or contact us for more information.

16. How can I stay updated on new products and promotions?

Subscribe to our newsletter by entering your email address at the bottom of our website. You'll receive updates on new products, special promotions, and exclusive offers directly to your inbox.

17. Do you have a physical store location?

Currently, Trail & Tidy operates exclusively online. However, we attend various outdoor and camping expos throughout the year. Follow us on social media or subscribe to our newsletter to stay informed about our upcoming events.

18. How do I leave a review for a product?

We love hearing from our customers! After your purchase, you'll receive an email with a link to leave a review for your product. Alternatively, you can visit the product page on our website and submit your review there.

19. Can I modify my shipping address after placing an order?

Yes, you can modify your shipping address within 24 hours of placing your order by contacting our support team at contact@ttidy.com. After this period, changes may not be possible as the order may have already been processed.

20. What materials are your products made from?

Our products are crafted from high-quality, durable materials designed to withstand the rigors of outdoor activities. Specific material details are provided in the product descriptions on our website. If you have any questions about a particular product, please feel free to contact us.

Need More Assistance?

If you have any additional questions or need further assistance, please don't hesitate to reach out to our support team:

Contact Information:

• Email: contact@ttidy.com

• Address:
  AGUILAR ADVISORS LLC
  3664 SW 150TH COURT,
  Miami, FL 33185
  United States

• Phone: +1 608-866-5097

Thank you for choosing Trail & Tidy!
We are dedicated to providing you with high-quality outdoor and camping equipment and exceptional customer service.